Fake Cash App Support / Verification Scam
A fake 'Cash App support' agent (often found via search or social replies) asks for your PIN, sign-in code, or a test payment to 'verify' your account.
Think a message like this reached you? You can check it right now.
What this scam is
When people search for Cash App support or post a complaint, scammers pose as agents and reach out. They ask for your PIN, the one-time sign-in code, your card details, or a small 'verification' payment to fix your issue. Real payment apps do not ask for your PIN or sign-in code, and support never asks you to send a payment to receive help. With those details, they empty your balance.
What it usually looks like
- A 'support agent' who contacts you after you searched or posted.
- Requests for your PIN, sign-in code, or card.
- A request to send a small payment to 'verify.'
- A phone number or handle that is not official.
Common warning signs
- Support asking for your PIN or one-time code.
- Being told to send money to receive money or 'verify.'
- Agents found via search ads or social replies.
- Requests to install screen-sharing apps.
Example wording scammers use
“This is Cash App Support. To verify your account, send a $1 payment and share the code we texted you.”
“I can fix your locked account — just confirm your PIN and card number.”
These are illustrative examples written by ScamSplain, not real messages.
What the scammers want
- Your PIN and one-time sign-in code.
- Your card details.
- A 'verification' payment.
What to do
- Only use support inside the official app — payment apps do not call or DM you first.
- Never share your PIN, sign-in code, or card with 'support.'
- Never send a payment to 'verify' or unlock your account.
- Block and report the agent.
What to do if you already responded
- Change your PIN and password, and remove linked cards you can.
- Contact real in-app support and your bank.
- Report at reportfraud.ftc.gov.