Moving-Company Hostage-Load / Lowball Estimate
A mover gives a lowball quote, then loads your belongings and demands a much higher payment before they'll deliver — holding your goods 'hostage.'
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What this scam is
A moving company (often booked online with great reviews) gives a suspiciously low estimate to win your job, then, once your belongings are loaded, inflates the price with 'extra' fees and refuses to deliver until you pay the higher amount — sometimes demanding cash or wire. Your possessions are effectively held hostage. Signs include no in-person or video survey, a large deposit, and a quote far below others. Reputable movers give binding estimates and are properly licensed.
What it usually looks like
- A quote far lower than competitors, sight unseen.
- A large upfront deposit.
- A big price jump after loading, with delivery withheld.
- Demands for cash or wire to release your goods.
Common warning signs
- No in-person or video survey before quoting.
- Large deposits required.
- Price increases after your items are loaded.
- Cash/wire demands to deliver.
Example wording scammers use
“Your move is only $900! (After loading: 'The weight is higher — it's now $3,800, cash, before we unload.')”
“Pay the balance in cash on delivery or we hold the shipment.”
These are illustrative examples written by ScamSplain, not real messages.
What the scammers want
- To trap you with your goods loaded.
- Inflated payments in cash/wire.
- A large upfront deposit.
What to do
- Get binding written estimates and an in-person/video survey.
- Verify the mover's license (FMCSA for interstate) and reviews independently.
- Avoid large deposits and cash-only demands.
- Know your rights before moving day.
What to do if you already responded
- File a complaint with the FMCSA (interstate) and your state regulator.
- Dispute improper charges with your card issuer.
- Report at reportfraud.ftc.gov.