Rideshare (Uber/Lyft) Driver-Account Phishing
A fake 'rideshare support' contact tricks drivers into sharing their login and one-time code, hijacking their account and diverting earnings.
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What this scam is
Gig drivers get a call or text claiming to be Uber/Lyft support about an account issue, a bonus, or a rider problem, and are asked to 'verify' by sharing their password and the one-time code the platform texts. With those, scammers take over the driver's account, change the payout method, and steal earnings, or lock the driver out and demand ransom. Real platforms don't ask drivers for their password or one-time codes; support is handled in-app.
What it usually looks like
- A 'rideshare support' call/text about your account.
- A request for your password and one-time code.
- An offer of a bonus or a 'rider issue' pretext.
- Urgency to verify to keep driving.
Common warning signs
- Support asking for your password or one-time code.
- Contact from outside the official app.
- Pressure tied to earnings or account status.
- Bonus offers requiring 'verification.'
Example wording scammers use
“Uber Support: there's an issue with your account. Verify your password and the code we texted to keep driving.”
“You've earned a $200 bonus — confirm your login to claim it.”
These are illustrative examples written by ScamSplain, not real messages.
What the scammers want
- Your driver login and one-time code.
- To change your payout method and steal earnings.
- To take over or ransom your account.
What to do
- Use only in-app support; platforms don't ask for your password or codes.
- Never share your one-time code.
- Enable strong 2FA and check your payout method regularly.
- Report the contact in-app.
What to do if you already responded
- Change your password, revoke sessions, and fix your payout method.
- Contact the platform's real support to secure the account.
- Report at reportfraud.ftc.gov.